Beauty Skincare Customer Service Representative
18 hours ago
Patrique Mercier Recruitment is proud to present a dynamic opportunity for a skilled Beauty Skincare Customer Service Representative.
Job DescriptionWe are seeking an exceptional individual who will provide top-notch support to German-speaking customers in the Beauty & Skincare Products Department. As a vibrant member of our team, you will assist clients with inquiries related to beauty and skincare products, leveraging your passion for skincare and commitment to customer satisfaction to deliver an unparalleled experience.
Key Responsibilities:
- Deliver Outstanding Customer Support: Utilize various communication channels (phone, email, chat) to provide seamless assistance to German-speaking clients.
- Assist with Product Inquiries: Accurately address customer queries about products, order statuses, and skincare recommendations.
- Support Product Returns and Exchanges: Facilitate returns, exchanges, and troubleshoot customer issues while maintaining accurate documentation in the CRM system.
- Stay Up-to-Date on Industry Trends: Continuously educate yourself on beauty trends, product lines, and industry updates to offer informed assistance.
- Foster Strong Customer Relationships: Develop long-lasting relationships with customers to promote loyalty and satisfaction with our products.
To excel in this role, you must possess:
- Fluency in German and English; knowledge of additional languages is beneficial.
- Previous Experience in Customer Service, preferably within the beauty or skincare industry.
- Strong Communication Skills with a customer-centric mindset.
- Detail-Oriented with excellent organizational abilities.
- Familiarity with CRM Systems and basic computer applications.
- Able to Work Independently and Collaboratively.
We offer a comprehensive package that includes:
- Private Health Insurance
- Training and Development Opportunities
- Performance-Based Bonus
- Two Extra Salaries Per Year
- Fully Paid Training
- Fully Paid Relocation Package (flight, transfer, and hotel)
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