Senior Service Delivery Manager

2 days ago

Athens, Attica, Greece beBeeServiceDelivery Full time €80,000 - €100,000

As a seasoned service delivery expert, you will be responsible for overseeing the execution of our services to ensure exceptional customer satisfaction and seamless project delivery.

Job Responsibilities:
  • Serve as the primary point of contact for clients, addressing all project-related queries and concerns.
  • Oversee the execution of services in terms of budget management, customer satisfaction, SLA compliance, service continuity, and team motivation.
  • Identify potential issues and initiate root cause analysis to prevent problems.
  • Evaluate service team risks and develop strategies to mitigate them.
  • Manage escalations and conduct regular service reviews with clients.
  • Contribute to project prioritization, allocating resources effectively to service activities.
  • Provide consolidated management reporting to stakeholders on delivered services.
Requirements:
  • A Bachelor's degree in Computer Science or related field.
  • A minimum of 8 years of experience in the IT sector.
  • At least 6 years of experience in service delivery management activities.
  • Background experience working with European institutions is beneficial.
  • Excellent communication skills and proficiency in English (written and spoken).
  • Strong problem-solving and decision-making abilities.
  • A highly collaborative and team-oriented personality.
  • Ability to work well under pressure and handle stress effectively.
  • ITIL Expert / Specialist / Strategist Certification is required.
Benefits:
  • A modern work environment and hybrid working model.
  • Seamless onboarding experience with a dedicated buddy.
  • A competitive compensation package and benefits.
  • A comprehensive health and life insurance program.
  • Meal and commuting allowance.
  • Well-being activities on premises.
  • Access to continuous learning opportunities using Udemy for Business and ad-hoc trainings.
  • A personalized development plan for career growth.

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