
German Speaking Transportation Specialist
24 hours ago
We are seeking a skilled professional to join our Transportation Customer Experts team. As a key member of our team, you will be responsible for handling truck and bus related inquiries and complaints in a case-closed manner.
Responsibilities include:
- Handling phone calls, emails, or chat inquiries from customers.
- Solving customer issues by creating cases in the CRM system.
- Contacting nearest dealers or technicians for assistance when necessary.
- De-escalating concerns and proposing solutions within set parameters.
You will work closely with our team to provide excellent customer service, answer technical and product-related questions, and maintain a customer relationship database.
This is a great opportunity to develop your skills and experience while representing one of the biggest brands worldwide.
What You Need
To be successful in this role, you should have:
- Excellent command of German language.
- Good communication skills in English.
- A high school diploma or its equivalent.
- Basic awareness of automotive roadside assistance procedures.
- Work experience with knowledge management systems and information research.
Benefits
As a valued member of our team, you will enjoy a range of benefits including competitive salary, refer-a-friend bonuses, healthcare benefits, and numerous discounts.
We also offer full training by certified instructors, professional growth opportunities, special events, and community initiatives.
About This Opportunity
This is a fantastic chance to advance your career and work for a multinational company that fosters diversity and offers equal opportunities to all.
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