Senior Helpdesk Professional

24 hours ago

Athens, Attica, Greece beBeeTechnical Full time
Dutch Speaking Technical Support Specialist Job Description

As a Dutch Speaking Technical Support Specialist, you will be the primary point of contact for customers seeking assistance with technical issues. You will play a vital role in providing top-notch support and ensuring a satisfying customer experience.

This is an exciting opportunity to engage with Dutch-speaking customers, helping them navigate their technical inquiries while experiencing the rich culture and stunning scenery of Athens. Your responsibilities will include addressing questions, resolving technical issues, and providing thorough guidance to customers.

Key Responsibilities:
  • Respond to inquiries from Dutch-speaking customers via phone, email, and chat.
  • Troubleshoot and resolve technical issues efficiently.
  • Offer product knowledge and educate users on best practices to enhance their experience.
  • Maintain accurate records of customer interactions and resolutions.
Requirements

To be successful in this role, you must possess the following skills and qualifications:

  • Fluency in Dutch and English, both written and spoken.
  • Strong interpersonal and communication skills with a customer-first mindset.
  • Previous experience in a customer service or help desk environment.
  • Proficient problem-solving skills and a keen technical sense.
  • Able to thrive in a fast-paced environment and manage multiple tasks effectively.
Benefits

We offer a comprehensive benefits package, including:

  • Private Health Insurance
  • Training & Development Opportunities
  • Performance Bonus
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package (flight, transfer, and hotel)

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