Multilingual Customer Support Specialist

3 days ago

Athens, Attica, Greece beBeeCustomerService Full time €2,200 - €3,500
Croatian Support Center Agent Job Description

Seeking a dedicated and customer-focused Croatian-speaking Support Center Agent to join our team in Greece. This role involves providing exceptional support to Croatian-speaking customers, resolving their inquiries, and ensuring a seamless customer experience.

About the Role:

This is an excellent opportunity for individuals who are passionate about delivering high-quality customer service and have strong communication skills in Croatian and English.

  • Provide top-notch customer support via phone, email, and chat in Croatian and English.

  • Assist customers with product inquiries, technical issues, order management, and account-related questions.

  • Troubleshoot and resolve customer concerns in a timely and efficient manner.

  • Ensure customer satisfaction by providing clear, accurate, and empathetic responses.

  • Accurately document and track customer interactions in our CRM system.

  • Collaborate with internal teams to resolve more complex issues.

  • Continuously improve customer service processes by sharing feedback and best practices.

Requirements:

  • Fluent in Croatian (native or near-native level) and proficient in English.

  • Previous experience in customer support, call center, or a similar role is a plus.

  • Strong communication, problem-solving, and interpersonal skills.

  • Ability to work independently and collaboratively within a team.

  • Comfortable using customer service software and CRM systems.

  • Ability to remain calm and professional in high-pressure situations.

  • Eligible to work in Greece.

Preferred Qualifications:

  • Experience with customer support platforms such as Zendesk, Freshdesk, or Salesforce.

  • Knowledge of additional languages is a plus.

  • Familiarity with technical troubleshooting or product support.

What We Offer:

  • A competitive salary and performance-based incentives.

  • A flexible hybrid work setup, allowing you to split your time between our Athens office and remote work.

  • Comprehensive training and career development opportunities.

  • A friendly and supportive multicultural team.

  • Opportunities for career growth within the company.

  • Relocation assistance if applicable.

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