Director of Hotel Services

2 weeks ago

Μύκονος, Greece beBeeManagement Full time

Hotel Operations Director

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  • We are seeking an accomplished Hotel Operations Director to oversee the daily operations of our hotel, ensuring seamless and efficient delivery of services across all departments.">
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Responsibilities:

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  • Operational Leadership: Directing day-to-day hotel operations, guaranteeing smooth and effective running of front office, housekeeping, food and beverage, maintenance, and security departments.">
  • Guest Experience: Ensuring highest level of guest satisfaction through impeccable service, prompt issue resolution, and continuous improvement of guest experience.">
  • Team Management: Recruiting, training, and supervising a skilled and motivated team. Setting performance expectations, conducting performance reviews, and fostering a positive working environment.">
  • Budget and Financial Management: Managing financial resources, monitoring expenses, and maximizing revenue opportunities to achieve business goals.">
  • Quality Control: Maintaining and enhancing quality standards throughout the hotel to ensure consistent and exceptional guest experience.">
  • Safety and Security: Ensuring safety and security of all guests and staff, including emergency response procedures.">
  • Guest Relations: Handling guest complaints and concerns professionally, and taking appropriate actions to resolve issues and maintain positive relationships.">
  • Vendor Relations: Managing relationships with suppliers and service providers, negotiating contracts, and optimizing cost-effective partnerships.">
  • Continuous Improvement: Identifying opportunities for improvement, implementing best practices, and striving for excellence in all aspects of hotel operations.">
  • Compliance: Ensuring compliance with all relevant laws, regulations, and health and safety standards.">
  • Reports and Documentation: Preparing and presenting regular reports to senior management, including financial reports, performance metrics, and operational updates.">
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Requirements:

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  • A minimum of 5 years' experience in hotel management, preferably in a managerial role.">
  • Strong leadership and team management skills.">
  • Excellent communication and interpersonal abilities.">
  • Financial acumen and experience with budget management.">
  • Exceptional problem-solving and decision-making skills.">
  • Knowledge of hospitality industry trends and best practices.">
  • Ability to work flexible hours, including evenings, weekends, and holidays.">
  • A passion for delivering outstanding guest experiences.">
  • Leading by example.">
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.">
  • Professional certifications in hotel management or related disciplines are a plus.">
  • Excellent Knowledge of English.">
  • Proficiency in hotel management software & PMS Systems (Webhotelier, HART, Hotelizer, Protel, Pylon) and Microsoft Office Suite (Word, Excel, PowerPoint).">
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