Operations Director

The successful candidate will play a pivotal role in driving hotel operations forward, ensuring seamless delivery of high-quality services that meet and exceed guest expectations.

• Operational Leadership: Oversee daily hotel operations, guaranteeing the smooth execution of tasks across all departments, including front office, housekeeping, food and beverage, maintenance, and security.
• Guest Experience: Foster an exceptional guest experience by providing impeccable service, addressing issues promptly, and continually enhancing guest satisfaction.
• Team Management: Lead, train, and supervise a skilled and motivated team, setting performance expectations, conducting performance reviews, and promoting a positive work environment.
• Budget and Financial Management: Monitor and manage expenses, identify revenue opportunities, and contribute to achieving financial objectives.
• Quality Control: Maintain and improve quality standards throughout the hotel, ensuring consistency and excellence in guest experiences.
• Safety and Security: Ensure the safety and security of guests and staff, including emergency response procedures.
• Guest Relations: Handle guest complaints professionally, resolve issues effectively, and maintain positive relationships.
• Vendor Relations: Manage relationships with suppliers and service providers, negotiate contracts, and optimize cost-effective partnerships.
• Continuous Improvement: Identify areas for improvement, implement best practices, and strive for excellence in hotel operations.
• Compliance: Ensure adherence to relevant laws, regulations, and health and safety standards.

Requirements:

The ideal candidate should possess the following qualifications:

• A minimum of 4 years of experience in hotel management, preferably in a managerial role.
• Excellent leadership and team management skills.
• Strong communication and interpersonal abilities.
• Financial acumen and experience with budget management.
• Exceptional problem-solving and decision-making skills.
• Knowledge of hospitality industry trends and best practices.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A passion for delivering outstanding guest experiences.

Education:

The successful candidate should hold a Bachelor's degree in Hospitality Management, Business Administration, or a related field. Professional certifications in hotel management or related disciplines are highly valued.

The HotelBrain Group offers a competitive package of benefits according to qualifications.