Czech Language Food Delivery Service Advocate
1 day ago
At the forefront of food delivery services, we are seeking a Customer Support Representative who can provide exceptional service to our clients.
Key Responsibilities- Offer top-notch customer support via phone, email, and chat to clients who prefer communication in Czech.
- Assist customers with ordering, inquiries, changes, and issues related to their deliveries.
- Resolve customer complaints efficiently and ensure every interaction results in a positive experience.
- Maintain detailed records of customer interactions and follow up on outstanding issues promptly.
- Collaborate with delivery teams to guarantee timely and accurate order fulfillment.
- Educate clients about menu options, promotions, and delivery processes.
- Analyze customer feedback to identify areas for improvement in service offerings.
- Fluency in both Czech and English, written and spoken.
- Prior experience in customer service, preferably within the food delivery or hospitality sectors.
- Excellent communication skills with a commitment to delivering outstanding customer experiences.
- Able to multitask efficiently and maintain attention to detail.
- Proficient in using customer support software and standard office applications.
- Demonstrated problem-solving skills and ability to remain calm under pressure.
- Flexible to work varied hours, including evenings and weekends as necessary.
- Private health insurance.
- Ongoing training and development opportunities.
- Performance-based bonuses.
- Two extra salaries per year paid in full.
- Fully paid relocation package (flight, transfer, and hotel).
- Free Greek lessons and various other perks.
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