Car Enthusiast Customer Experience Specialist
2 weeks ago
As a customer expert for Mercedes-Benz, you will be the primary point of contact for customer requests. Your role is to provide exceptional customer service, utilizing phone calls, emails, and chats to ensure seamless communication.
Your key responsibilities include:
- Providing expert advice on car-related matters
- Resolving issues in a professional and timely manner
- Ensuring every customer has a positive experience
In order to excel in this role, you should have:
- Fluency in Czech
- Very good use of English - both in written and spoken language
- A profound passion for cars is a big plus
- Work experience as a customer support/customer care representative for at least 6 months will be preferred
- Highly developed communication skills
- A genuine problem-solving mentality and a deep sense of ownership
- Tech savviness and learning agility
- A positive attitude
We offer a range of benefits, including complete relocation support, competitive monthly salary, healthcare benefits, and numerous other discounts. Our company culture fosters diversity and equal opportunities, making us a great place to work.
If you are an auto enthusiast looking to advance your career and work with one of the biggest brands worldwide, this is an excellent opportunity to develop strong experience and skills.
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