Customer Service Specialist
1 day ago
About This Role
">We are seeking a highly skilled Customer Service Specialist to provide exceptional support to our clients. As the primary point of contact, you will be responsible for delivering high-quality service throughout the entire lifecycle of qualified certificates for electronic signatures and seals.
Key Responsibilities
- Respond to customer inquiries, complaints, and requests related to the full lifecycle of qualified certificates for electronic signatures and seals.
- Provide timely and professional support via phone and email.
- Operate as a member of the Local Registration Authority, reviewing customer identification documents and ensuring compliance with KYC policies and procedures.
- Assist customers in resolving technical issues related to digital certificates, seals, and relevant software or platforms.
- Collaborate with cross-functional teams (e.g., Sales, Product, Technical Support) to resolve customer issues and contribute to process improvement initiatives.
Requirements
- Excellent command of Greek and English, both written and spoken.
- Strong communication and interpersonal skills.
- Problem-solving and negotiation skills, with a customer-first mindset.
- Basic knowledge of PC operations and Microsoft Office tools.
- Team player with a collaborative attitude.
- Any bachelor's degree is an asset.
Benefits
- Competitive salary.
- Private medical and health insurance.
- Laptop.
- Mobile plan.
- Training and development opportunities.
- Pension fund.
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