Customer Service Specialist

1 day ago

Athens, Attica, Greece beBeeCustomerSupport Full time

We are seeking a skilled and experienced customer service specialist to join our German Customer Support team in historic Athens, Greece.

Your daily responsibilities will include:

  • Providing the highest level of support to our customers via phone and email on a range of issues
  • Giving accurate, valid and complete information by using the right procedures
  • Being the owner of the customer query and ensuring a timely resolution and response
  • Building meaningful relationships, answering customers questions in a courteous, friendly, and professional manner
  • Meeting and exceeding our customer service quality goals, compliance regulations and productivity targets
  • Creating an amazing customer experience that people value and we are proud of
  • Following the direction of management and providing feedback

To succeed in this role, you will need to have:

  • Native or proficient level of German (C2)
  • Intermediate level of English (at least B2) both verbal and written
  • Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
  • Analytical and problem-solving skills with strong attention to detail
  • A desire to learn and advance, be a curious investigator and problem solver
  • EU citizenship or a valid work permit for Greece
  • You must be a local candidate or willing to relocate to historic Athens, Greece
What We Offer

We give our people the tools and the freedom to learn, grow, have fun and be themselves.

  • Competitive wages and stability
  • Private healthcare & dental insurance
  • Continuous learning/development opportunities and competitive career opportunities
  • A safe, friendly, creative, innovative and technological organization
  • An international and multicultural environment

We value and respect diversity. You choose where you want to go; we help you get there.

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