Spanish Beauty Customer Service Representative
11 hours ago
Patrique Mercier Recruitment PT presents an exceptional chance for a passionate individual to excel in the beauty industry. This role focuses on providing top-tier customer service to Spanish-speaking customers, addressing inquiries regarding products, beauty advice, and order support.
Key Responsibilities:
- Deliver outstanding customer support in Spanish, offering personalized recommendations and addressing inquiries related to beauty and skincare products.
- Assist customers with order placement, tracking, and managing returns or exchanges in a professional manner.
- Document customer interactions accurately in the CRM system, ensuring detailed records of inquiries and resolutions.
- Stay informed on the latest product launches, trends, and industry developments to provide customers with current and relevant information.
- Collaborate with the marketing and product teams to help escalate product issues or customer feedback for improvement.
- Engage regularly with customers through various channels, including email, chat, and phone, to foster a positive shopping experience.
- Participate in ongoing training and development to enhance product knowledge and customer service skills.
- Fluency in Spanish is essential; strong proficiency in English is preferred.
- Previous experience in customer service, particularly in the beauty or skincare industry, is highly advantageous.
- Strong communication skills, with an ability to engage customers effectively and professionally.
- Excellent problem-solving abilities and a focus on providing a seamless customer experience.
- Adept at managing multiple inquiries and tasks efficiently in a fast-paced environment.
- Attention to detail and organizational skills to maintain accurate records and handle customer queries.
- A genuine passion for the beauty industry and a commitment to helping customers enhance their skincare routines.
- Performance bonus.
- Transportation bonus.
- Private health care benefits
- Two additional salaries per year.
- Fully paid training by certified instructors.
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