Dyson Home Solutions Customer Advocate

1 day ago

Athens, Attica, Greece beBeeCustomerSupport Full time
Job Overview

You will be working with a world-renowned brand to provide exceptional customer support, resolving technical issues and answering inquiries related to innovative home solutions.

This is an exciting opportunity for those who are passionate about technology and dedicated to delivering outstanding customer service. You will play a key role in helping customers enhance their everyday lives with our cutting-edge products.



Key Responsibilities:
  • Handling incoming phone calls, messages, and emails from customers.
  • Providing information and assistance on our products, including troubleshooting technical issues and offering solutions to customer inquiries.
  • Processing warranty claims, repairs, and replacements.
  • Offering product recommendations based on customer needs and preferences.
  • Maintaining high customer satisfaction through professional and courteous communication.


Requirements

To succeed in this role, you will need to possess the following skills and qualifications:

  • Excellent writing and verbal communication skills in German and English.
  • Strong attention to detail.
  • Good technical troubleshooting and problem-solving skills.
  • Ability to handle unexpected changes and customer concerns with professionalism.
  • Experience in customer support or technical support roles will be appreciated.


What We Offer

We offer a comprehensive package of benefits and perks to make your career journey rewarding and enjoyable:

  • Relocation support: Flights, accommodation & housing assistance—all at no cost to you.
  • Competitive monthly salary + 2 extra salaries per year.
  • Referral Program: Bring your friends and receive great bonuses.
  • Health care benefits and numerous other discounts.
  • Full training by certified instructors on our products and customer service techniques.
  • Professional growth and development opportunities.
  • Special events, community involvement, and social responsibility initiatives.
  • Free online Greek language courses.
  • State-of-the-art premises, providing a great working environment with relaxing break areas.
  • Work for a Great Place to Work-Certified Company that fosters diversity and inclusion.

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