French Language Customer Service Professional
1 day ago
We are seeking a highly skilled and enthusiastic French Speaking Customer Support Representative to join our team. As a key member of our customer support department, you will be responsible for providing exceptional service to our French-speaking clients.
This is an exciting opportunity to work in a dynamic and fast-paced environment, where no two days are ever the same. You will have the chance to make a real difference in the lives of our customers, while also developing your skills and knowledge in customer service.
The ideal candidate will possess excellent communication skills, both written and verbal, as well as strong problem-solving abilities. You will be confident, proactive, and able to work effectively in a team.
Responsibilities:
- Provide high-quality customer support to French-speaking customers via phone, email, and chat.
- Assist customers with issues related to online orders, product inquiries, and account assistance.
- Effectively resolve customer complaints and provide solutions to ensure a positive shopping experience.
- Maintain accurate documentation of customer interactions and monitor follow-up issues.
- Collaborate closely with internal teams to address customer needs and improve service efficiency.
- Stay updated on new and popular book releases, promotions, and company policies to provide informed assistance.
- Collect and relay customer feedback to contribute to service improvement initiatives.
- Fluency in French and English, both written and spoken.
- Previous experience in customer service, preferably in the retail or e-commerce sector.
- Strong communication skills with a commitment to customer satisfaction.
- Detail-oriented and able to work efficiently in a fast-paced environment.
- Familiarity with CRM systems and standard office applications.
- Strong problem-solving skills and ability to work independently.
- Willingness to work flexible hours, including weekends and holidays as required.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer and hotel)
- Free Greek Lessons, discounts and other perks
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