
Customer Service Representative
22 hours ago
Customer Service Representative Job Description
We are looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our clients.
Your main duties will include:
- Managing inbound calls, emails, or live chats
- Identifying and assessing customers' needs to achieve satisfaction
- Building sustainable relationships of trust through open and interactive communication
- Providing accurate, valid, and complete information by using the right methods/tools
- Meeting personal/customer service team targets and call-handling quotas
- Keeping records of customer interactions, process customer accounts, and file documents
- Following communication procedures, guidelines, and policies
To be successful in this role, you will need:
- Proven customer support experience or experience as a client service representative
- Fluent in Spanish
- Good level of English
- Strong focus on customer needs and understanding of how customers can behave
- Strong communication, problem-solving and active listening skills
- Strong written skills
- Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
- Sense of ownership and pride in your performance and its impact on the company's success
We offer a range of benefits including:
- Full relocation support
- Indefinite contract
- Competitive remuneration package
- 10% monthly performance bonus
- Daily meal voucher
- Private health insurance + dental care
- Opportunities for international career growth
- Employee events
- Gym and well-being activities
We value diversity and inclusion and welcome applications from candidates who share our values of recognition, integrity, unity, and commitment.
Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.
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