Global Customer Experience Specialist

2 days ago

Athens, Attica, Greece beBeeTravelAgent Full time €40,000 - €60,000
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World Traveler needed \- Assist travelers with itineraries over the phone, emails and social media requests. Handle reservation systems while promoting flight add-on products as a natural extension of conversation with the customer. Provide a more complete service to customers by traveling with peace of mind and security.

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To ensure a flawless and positive customer experience, all our agents have a friendly attitude and enjoy helping others.

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Key Responsibilities:

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  • Receive & process incoming calls & emails
  • Ensure & provide quality of service to customers. i.e. handle inquiries & complaints from customers in a professional manner
  • Manage flight cancellations, rebookings and force majeure situations
  • Develop & recommend changes to existing methods & procedures to increase accuracy, efficiency & responsiveness of the Customer department as a whole
  • Report technical issues, customers' complaints and other problems \
  • Upsell flight add-on products to customers based on their needs and preferences.
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Required Skills and Qualifications:
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  • Native/Fluent level of German (oral and written)
  • Good knowledge of English
  • Experience in the customer service sector
  • Ability to learn and adapt to new software technologies
  • Excellent communication skills and a can-do attitude
  • Quality focus and multitasking in a fast-paced environment
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Benefits:\\
  • Standard working schedule Monday - Friday (morning shifts)
  • Competitive salary combined with customized incentives program
  • Extensive training providing GDS Certification (Amadeus, Sabre etc)
  • Hybrid working environment - having the opportunity to work both remotely and at the office enabling you flexibility
  • Health Benefits - Through partners we offer a private health insurance plan. We also offer the possibility to use 2 extra medical leave days in case of need
  • Monthly ticket restaurant card - to spend in one of the thousands affiliated restaurants, cafes, stores or supermarkets across Greece.
  • We have a relaxed & fun work environment where you can enjoy free breakfast, coffee/tea, play ping pong or video games and enjoy various discounts
  • We also like to schedule company/department/team activities and events outside the office space
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At our organization, we value diversity and pride ourselves on being a workplace represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.

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