French Language Technical Expert
2 days ago
We are seeking a skilled Technical Support Consultant to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to customers, resolving complex issues, and delivering exceptional customer experiences.
Key Responsibilities- Provide timely and effective technical support to customers via various channels.
- Troubleshoot and resolve technical issues with precision and efficiency.
- Develop and deliver clear, concise instructions to customers on product and service usage.
- Document customer interactions and resolutions accurately in our support system.
- Collaborate with colleagues to enhance service delivery and customer satisfaction.
- Identify recurring inquiries and escalate issues to improve overall service quality.
- Fluency in French (spoken and written) is essential, along with good English proficiency.
- Prior experience in technical support or customer service is highly desirable.
- Strong analytical and problem-solving skills.
- Excellent interpersonal and communication skills, with a strong customer-focused approach.
- Able to work independently and collaboratively within a team.
- Familiarity with customer support software or CRM systems is advantageous.
- Genuine interest in technology and passion for assisting customers is a must.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer, and hotel)
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