Quality Assurance Specialist

2 weeks ago


Athens, Attica, Greece beBee Careers Full time €25,000 - €30,000

Τίτλος Θέσης: Quality and Training Call Center Manager

Συντελεστής Ποιότητας και Εκπαίδευσης Τηλεφωνικού Κέντρου

">Περιγραφή της Θέσης:

Απαιτούμε έναν EXPERIENCED εκπαιδευτή να αναλάβει την ανάπτυξη και εφαρμογή στρατηγικών ποιότητας και εκπαίδευσης για το τηλεφωνικό κέντρο. Η θέση απαιτεί μια ατομικότητα με εμπειρία στην εκπαίδευση προωσπικού.

Οι αρμοδιότητες της θέσης περιλαμβάνουν:

  • Η ανάπτυξη και εφαρμογή στρατηγικών ποιότητας και εκπαίδευσης για το τηλεφωνικό κέντρο.
  • Η αξιολόγηση και ο έλεγχος της ποιότητας των υπηρεσιών των εκπροσώπων.
  • Η παροχή coaching για τη βελτίωση της απόδοσης του προσωπικού.
  • Η δημιουργία και παρακολούθηση εκπαιδευτικών προγραμμάτων.

"> Απαιτήσεις:

  • Πτυχίο ΑΕΙ / ΤΕΙ.
  • Καλή γνώση της Αγγλικής Γλώσσας.
  • Εξαιρετική γνώση MS OFFICE.
  • Πιστοποίηση Εκπαιδευτή (Επιθυμητά).
  • Άριστη επαγγελματική συμπεριφορά.
  • Επικοινωνιακές δεξιότητες.

">Λợicioδρομία:

  • 5ημερη 8ωρη απασχόληση Δευτέρα με Παρασκευή.
  • Ανταγωνιστικό πακέτο αποδοχών.
  • Ευχάριστο και σύγχρονο εργασιακό περιβάλλον.


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