
Quality Assurance Specialist
2 weeks ago
Τίτλος Θέσης: Quality and Training Call Center Manager
Συντελεστής Ποιότητας και Εκπαίδευσης Τηλεφωνικού Κέντρου">Περιγραφή της Θέσης:
Απαιτούμε έναν EXPERIENCED εκπαιδευτή να αναλάβει την ανάπτυξη και εφαρμογή στρατηγικών ποιότητας και εκπαίδευσης για το τηλεφωνικό κέντρο. Η θέση απαιτεί μια ατομικότητα με εμπειρία στην εκπαίδευση προωσπικού.
Οι αρμοδιότητες της θέσης περιλαμβάνουν:
- Η ανάπτυξη και εφαρμογή στρατηγικών ποιότητας και εκπαίδευσης για το τηλεφωνικό κέντρο.
- Η αξιολόγηση και ο έλεγχος της ποιότητας των υπηρεσιών των εκπροσώπων.
- Η παροχή coaching για τη βελτίωση της απόδοσης του προσωπικού.
- Η δημιουργία και παρακολούθηση εκπαιδευτικών προγραμμάτων.
"> Απαιτήσεις:
- Πτυχίο ΑΕΙ / ΤΕΙ.
- Καλή γνώση της Αγγλικής Γλώσσας.
- Εξαιρετική γνώση MS OFFICE.
- Πιστοποίηση Εκπαιδευτή (Επιθυμητά).
- Άριστη επαγγελματική συμπεριφορά.
- Επικοινωνιακές δεξιότητες.
">Λợicioδρομία:
- 5ημερη 8ωρη απασχόληση Δευτέρα με Παρασκευή.
- Ανταγωνιστικό πακέτο αποδοχών.
- Ευχάριστο και σύγχρονο εργασιακό περιβάλλον.
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