
Smart Home Technology Customer Service Professional
2 weeks ago
We are seeking a highly skilled and enthusiastic Italian Speaking Customer Service Representative to join our team. As a key member of our Smart Home Technology Department, you will play a crucial role in delivering exceptional support to our Italian-speaking clients.
In this innovative role, you will provide top-notch assistance to customers via phone, email, and chat, ensuring their smart home experiences are seamless and enjoyable. Your passion for technology and commitment to customer satisfaction will be essential in guiding clients through their smart home journeys.
The ideal candidate will possess strong communication skills, a customer-oriented mindset, and technical aptitude. Proficiency in Italian and English is mandatory, with additional languages being a plus. Experience in customer service, particularly in the technology or smart home sectors, is preferred.
Responsibilities:- Customer Support: Deliver outstanding customer service to Italian-speaking clients via various channels.
- Troubleshooting: Assist customers with inquiries regarding smart home products, features, and functionalities.
- Documentation: Document customer interactions accurately in our CRM system to ensure effective tracking and follow-up.
- Collaboration: Collaborate with technical teams to ensure a seamless resolution of customer issues.
- Languages: Fluency in Italian and English; additional languages are a plus.
- Experience: Experience in customer service, particularly in technology or smart home sectors, is preferred.
- Skills: Strong communication skills, a customer-oriented mindset, and technical aptitude.
- Private Health Insurance
- Training & Development
- Performance Bonus
- Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer, and hotel)
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