Multilingual Client Services Expert

1 day ago

Athens, Attica, Greece beBeeDedicated Full time
Customer Support Representative

We are seeking a dedicated and passionate Customer Support Representative to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer experiences by providing timely, accurate, and helpful responses to customer inquiries.

  • Job Responsibilities:
  • Manage inbound calls or video calls with customers to understand their needs and concerns.
  • Identify and assess customer needs to achieve satisfaction and resolve issues efficiently.
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Meet personal/customer service team targets and call-handling quotas.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Requirements:
  • Proven customer support experience or experience as a client service representative.
  • Fluent in Portuguese.
  • Good level of English.
  • Strong focus on customer needs and understanding of how customers can behave.
  • Strong communication, problem-solving, and active listening skills.
  • Strong written skills.
  • Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment.
  • Sense of ownership and pride in your performance and its impact on the company's success.

What We Offer:

  • Full relocation support (including flights, accommodation & transportation).
  • Indefinite contract.
  • Competitive remuneration package.
  • 10% monthly performance bonus.
  • Daily meal voucher in Up Hellas Mastercard.
  • Private health insurance + Dental Care.
  • Opportunities for international career through the International Mobility program.
  • Employee events.
  • Free gym, well-being activities, and a rooftop cinema with Acropolis views.
  • Enjoy your lunch break at our brand new corporate cafeteria.

At our organization, we value diversity and inclusion, and we strive to create an environment where everyone feels welcome and supported.

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