
Customer Service Excellence Specialist
1 week ago
We are seeking highly motivated and customer-focused individuals to join our team as Automotive Customer Experts.
This role involves handling inbound customer inquiries via phone and email, addressing a wide range of topics including product information, order status, vehicle inquiries, and technical support.
As an Automotive Customer Expert, you will provide accurate and timely information on our diverse portfolio of vehicles, including features, specifications, pricing, and available options.
You will assist customers with locating dealers, navigating our website, and understanding connected services and infotainment features.
Investigate customer issues, conduct research using internal resources, and effectively resolve concerns.
Maintain accurate customer records and data in our CRM system.
Contribute to a positive and collaborative team environment.
Requirements- Fluency (verbal and written) in Dutch and very good English language skills
- Excellent communication and interpersonal skills, with a strong customer service orientation.
- Proficiency in using computers and experience in CRM systems.
- A strong work ethic and a commitment to customer satisfaction.
- Prior experience in the automotive industry is preferred.
- Competitive monthly salary plus two additional salaries per year
- Refer-a-friend program with great bonuses
- Healthcare benefits and numerous other discounts
- Full training by certified instructors
- Professional growth and development opportunities
- Special events and community social responsibility initiatives
- Free online Greek language courses
- State-of-the-art premises providing a great working environment with relaxing break areas
- Work for a Great Place to Work-Certified Company that fosters diversity
Living costs in Greece are among the lowest in Europe. The country has a rich history and culture, a pleasant climate, and delicious cuisine.
This is an excellent opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide.
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