
German Speaking Customer Support for Travel Tours
2 weeks ago
Patrique Mercier Recruitment presents a fantastic opportunity for a skilled Travel and Tour Packages customer service representative. In this key position, you will provide exceptional support to German-speaking customers, assisting them with inquiries related to travel and tour packages.
Responsibilities- Offer outstanding customer service through various communication channels, including phone, email, and live chat.
- Assist customers in understanding and booking travel and tour packages tailored to their preferences.
- Resolve any inquiries and issues related to bookings, cancellations, and travel itineraries effectively.
- Document customer interactions and maintain accurate records in the CRM system for continuity and follow-up.
- Collaborate with travel coordinators and other teams to ensure customers receive the best possible service.
- Stay updated on travel options, trends, and promotional offerings to provide valuable insights to customers.
- Fluency in German and English, with knowledge of additional languages an asset.
- Experience in customer service roles, particularly in the travel or tourism sector, preferred.
- Strong communication skills with a customer-oriented mindset.
- Detail-oriented with excellent organizational skills.
- Familiarity with CRM systems and proficiency in basic computer applications.
- Able to work efficiently both independently and as part of a team in a fast-paced environment.
- Private health insurance.
- Training and development opportunities.
- Performance-based bonuses.
- Extra salaries paid annually.
- Full relocation package, including flights, transfers, and accommodation.
- Competitive salary and benefits package.
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