Global Service Excellence Representative

3 weeks ago


Athens, Attica, Greece Cross Border Talents Full time

At Cross Border Talents, we're seeking a skilled Global Service Excellence Representative to join our team in Athens, Greece.

We offer a competitive salary of 1050 EUR per 14 months, along with a performance bonus of up to 10% and an extra sales bonus.

The ideal candidate will possess strong phone contact handling skills, excellent communication abilities, and the capacity to multitask and prioritize effectively.

Key Responsibilities:

  • Manage incoming calls and emails to provide exceptional customer service
  • Analyze customer needs to ensure satisfaction and build long-term relationships
  • Communicate effectively through various channels, adhering to company policies and procedures
  • Maintain accurate records of customer interactions and process accounts efficiently

Benefits and Perks:

  • A meal allowance of 3 vouchers per working day for the first year, increasing to 6 vouchers after 12 months
  • Private health insurance and access to a free gym and well-being activities
  • A rooftop cinema with Acropolis views and a hybrid work model (initially based in the office)

About the Role:

  • Collaborate with cross-functional teams to drive business growth through sales initiatives
  • Develop and maintain expertise in customer service best practices

Schedule and Work Environment:

  • Monday to Friday, 09:00 - 19:00, and Saturday, 10:00 - 18:00
  • A possible hybrid work model may be introduced based on individual performance


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