Finnish Language Operations Coordinator

1 day ago

Athens, Attica, Greece beBeeSupport Full time
Customer Support Specialist Job Description

We are seeking Customer Support Specialists to deliver exceptional service and effective resolutions to our customers. As we continue expanding our support for a growing customer base, we are looking for talented professionals who can boost customer satisfaction and loyalty while minimizing churn.

Key Responsibilities:
  • Provide consistent, prompt, and accurate support to ensure customer satisfaction.
  • Proactively analyze customer data to improve customer experiences and outcomes throughout their journey.
  • Apply project management skills to brainstorm and implement strategies that enhance overall customer success.
  • Promote the value and benefits of our services, and up-sell or cross-sell products to maximize customer satisfaction.
  • Work across teams to represent the customer's voice to internal stakeholders and external partners.
  • Build strong partnerships and effectively manage relationships to resolve issues and ensure a positive customer experience.
Requirements:
  • Native proficiency in Finnish.
  • Advanced English skills.
  • Exceptional communication and presentation capabilities.
  • Experience in managing expectations and de-escalating challenging situations.
  • Strong organizational skills with excellent follow-up and attention to detail.
  • Ability to collaborate and thrive in a team-oriented environment.
  • Willingness to relocate to Athens.
  • Valid EU Passport.
Benefits:
  • Attractive starting salary.
  • 14 salaries annually.
  • Comprehensive relocation package including flight tickets, paid accommodation, and documentation assistance.
  • Monthly performance bonuses.
  • Health insurance and wellness benefits.
  • Exclusive discounts and perks.
  • Opportunities for career development and advancement.
  • Full training provided by certified experts.
  • Complimentary online Greek language courses.
  • A chance to grow professionally in a multicultural setting.

Please note: Only CVs submitted in English will be considered.

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