High Performance Customer Experience Specialist

3 days ago

Chalandri, Attica, Greece beBeeCustomerExperience Full time

About Us

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  • A challenger bank in Southeast Europe and regional leader in alternative payment solutions, building an ecosystem by combining financing and shopping to address customers' needs.
  • We are one of the most profitable and efficient banks in the region.
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Our successful business model and customer-focus approach have allowed us to serve customers in Romania, Germany, Bulgaria & Lithuania.

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We have now expanded our global footprint in Greece with thousands of merchants and consumers.

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We are looking for a Customer Experience Agent to join our team in Greece.

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What You'll Do:

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  • Process loan applications initiated by customers.
  • Answer inbound customer service calls and emails.
  • Perform outbound campaigns calls to boost sales.
  • Handle chats with customers.
  • Maintain high quality of communication with customers in all channels.
  • Adhere to internal SLA's set for the respective channels.
  • Demonstrate excellent attitude and collaboration to all customers and company employees.
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What We're Looking For:

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  • Bachelor's degree in Business Administration or relevant field.
  • 1-3 years of experience in a call center environment.
  • Proficient in relevant computer applications.
  • Fluent level of English, both written and verbal.
  • Knowledge of customer service practices and principles.
  • Excellent data entry and typing skills.
  • Superior listening, verbal, and written communication skills.
  • Friendly and open-minded individual.
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In Return, We Offer:

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  • Opportunity to be part of a growing organization where you can see the difference you make.
  • Competitive salary.
  • A friendly environment & team of passionate multinational professionals.
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Send us your CV in English. Your candidacy shall be treated confidentially in accordance with the GDPR. Only shortlisted candidates will be contacted for interview.

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