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Expertise in Financial Services
2 weeks ago
Financial Customer Support Specialist
Job Overview:
- Experience Level: Junior
- Total Years Experience: 0-5 years
- Job Languages: Swedish, English
We are seeking a skilled and enthusiastic individual to join our team as a Financial Customer Support Specialist.
As a key member of our team, you will be responsible for providing exceptional customer service to clients across various financial products and services. Your primary goal will be to ensure that our customers receive the highest level of support, addressing their queries and resolving any issues in a timely and professional manner.
Responsibilities:
- Provide daily support and consult clients on best practices related to their business operations
- Respond to customer inquiries about our client's new and existing services and solutions, as well as complaints - always in a professional manner
- Resolve issues as they arise - timely and efficiently
- Strive for excellence in every interaction, aiming for increased product usage and customer loyalty
- Be committed to meeting both personal goals and team targets
Requirements:
- Fluency in Swedish and very good use of English - both in written and spoken language
- Work experience in a customer support role is a plus
- An interest in digital banking and payment solutions is desired
- Exceptional communication & soft skills, as well as a problem-solving mentality
- Tech savviness & learning agility
- A genuine sense of ownership along with an unbreakable team spirit
- Flexibility in adapting to a fast-paced environment
What We Offer:
- Competitive monthly salary + 2 extra salaries per year
- Refer-A-Friend program with great bonuses
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- State of the art premises, providing a great working environment with relaxing break areas
- Work for a Great Place to Work-Certified Company that fosters diversity
Join us and take advantage of this exciting opportunity to grow your career and become a part of a dynamic team.
Why Join Us?
We are more than just a company - we are a big family of over 12,000 people from 110+ nationalities. Our diverse culture promotes collaboration, transparency, integrity, and agility, allowing our employees to thrive and reach their full potential.
Our mission is to change the way businesses pay and get paid, and we invite you to join us on this journey. With strong experience and skills, you will represent one of the biggest brands worldwide and contribute to making a real impact.
Find out more about our values and what makes us unique.
