Expert Customer Support in German

3 days ago


Athens, Attica, Greece beBeeJob Full time €104,000 - €130,878
German Language Support Specialist

Are you a proficient German speaker? Do you have experience in customer service and sales?

This role involves identifying customers' needs, delivering solutions, and guiding customers through complex issues related to billing and transactions. As a German-speaking support specialist, you will be responsible for providing top-notch assistance to customers from Germany, Austria, and Switzerland.

Key Responsibilities:
  • Identify customers' needs and deliver appropriate solutions, including sales
  • Guide customers facing issues related to billing inquiries, handle transactions and provide resolution to inquiries in a timely manner
  • Assist customers to place an order and related issues
  • Answer customers' inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues
  • Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
  • Turn every customer into a happy customer


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