Exceptional Customer Experience Specialist

4 days ago

Athens, Attica, Greece beBeeCustomerSupport Full time €104,000 - €130,878

A Customer Support Professional with a passion for delivering exceptional customer experiences is needed.

In this role, you will be working in a fast-paced environment where no two days are the same. You will provide valuable and memorable experiences to a wide range of customers.

Key Responsibilities:

  • Manage inbound calls, emails, or live chats

  • Identify and assess customers' needs to achieve satisfaction

  • Build sustainable relationships of trust through open and interactive communication

  • Provide accurate, valid, and complete information by using the right methods/tools

  • Meet personal/customer service team targets and call handling quotas

  • Keep records of customer interactions, process customer accounts, and file documents

  • Follow communication procedures, guidelines, and policies

Requirements:

  • Proven customer support experience or experience as a client service representative

  • Fluent in Czech

  • Good level of English

  • Strong focus on customer needs and understanding of how customers can behave

  • Strong communication, problem-solving and active listening skills

  • Strong written skills

  • Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment

  • Sense of ownership and pride in your performance and its impact on the company's success

What We Offer:

  • Indefinite contract

  • Competitive remuneration package (14 Salaries)

  • Opportunities for international Career through our Mobility program

  • Employee events

  • Private health insurance + Dental Care

  • Daily meal voucher in Up Hellas card per working day

  • Up to 10% monthly performance bonus

  • Free gym and other well-being activities

  • Free rooftop cinema with Acropolis views

  • Enjoy your lunch break at our brand new corporate cafeteria

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