Remote Online Payment Support Specialist

1 day ago

Athens, Attica, Greece beBeeCustomerCare Full time
Client Care Consultant Job

We are seeking a Client Care Consultant to join our dynamic team in the online payment platform sector. This role is fully remote and offers the opportunity to deliver exceptional customer support to Spanish-speaking clients.

This position involves addressing inquiries regarding payment transactions, account queries, and technical issues related to our online payment platform. You will also be responsible for educating clients about our services and tools, ensuring they can optimize their experience.

  • Key Responsibilities:
  • Deliver exceptional customer support to Spanish-speaking clients via phone, email, and chat.
  • Address inquiries regarding payment transactions, account queries, and technical issues related to our online payment platform.
  • Educate clients about our services and tools provided by the platform, ensuring they can optimize their experience.
  • Proactively resolve customer issues by troubleshooting problems and providing effective solutions.
  • Keep records of customer interactions and issues for continuous service improvement.
  • Work closely with cross-functional teams to enhance the customer support experience.
  • Adhere to compliance and security protocols to maintain client confidentiality and safety.
Requirements
  • Essential Skills:
  • Fluent in both Spanish and English, with excellent verbal and written communication skills.
  • Prior experience in customer service or support roles, specifically in the online payment or financial sector, is an advantage.
  • Strong knowledge of online payment systems and financial transactions.
  • Outstanding problem-solving skills and a proactive approach to customer care.
  • Ability to work independently in a remote environment while being adaptable to varying customer needs.
  • Familiarity with support tools and software, including CRM systems.
  • Commitment to maintaining a positive customer experience and reputation.
Benefits
  • Competitive Compensation Package:

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