Security Solutions Expert

24 hours ago

Athens, Attica, Greece beBeeCustomer Full time
Job Overview:
  • Seeking a Swedish Language Customer Support Specialist
  • TP in Greece collaborates with leading IT Security Software companies dedicated to protecting personal data.
Are you a fluent Swedish speaker with good computer skills? This is your chance to work as a consultant for top multinational cybersecurity and antivirus providers, assisting customers of antivirus software find the solutions they are looking for.

As a Customer Support Specialist, you will communicate with customers via phone, chat & e-mail, troubleshoot technical issues using problem-solving skills and maintain high customer satisfaction representing a major brand. You will also log cases on internal systems, get up to date with clients' products & services and provide strong professional relationships with partners showing empathy at all times.

Requirements:
  • Fluency in Swedish
  • Very good communication skills in English
  • Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
  • Empathy and a passion for customer service
  • Familiarity with current Anti-Malware and Firewall products
  • Ability to install an operating system and install additional necessary software
  • Ability to troubleshoot common PC, Mac and mobile issues
  • Knowledge of MAC, iOS and Android Operating Systems
  • Knowledge of Firewall, Antivirus products and Security domain
  • Knowledgeable in Windows X OS (Windows XP to 10) & Mac OS fundamentals
  • Base knowledge of networking technologies (TCP/IP, DNS, WLAN)
What We Offer:
  • Complete support to help you ease your relocation to Greece (we cover flight tickets expenses, hotel accommodation, support with house searching process - all at no cost to you)
  • Competitive monthly salary + 2 extra salaries per year
  • Refer-A-Friend: Bring your friends and receive great bonuses
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity

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