Real Estate Customer Service Specialist
6 days ago
German Speaking Real Estate Customer Support Representative
About the RoleWe are seeking an experienced customer support professional with fluency in German to join our team as a German Speaking Real Estate Customer Support Representative. In this role, you will serve as the primary point of contact for clients, addressing inquiries related to property management and providing comprehensive support to ensure a seamless experience.
As a key member of our team, you will be responsible for:
- Providing outstanding customer service to clients via phone, email, and chat regarding real estate inquiries.
- Assisting clients with property management issues, tenant inquiries, and service requests.
- Troubleshooting and resolving customer problems effectively to enhance overall satisfaction.
- Documenting all interactions accurately in our CRM system for future reference.
- Collaborating with internal teams to manage client expectations and ensure excellent service delivery.
We are looking for someone with excellent communication and interpersonal skills, who is able to work collaboratively with a team and has a strong problem-solving approach. If you have experience in customer support, preferably in the real estate or related industry, we encourage you to apply.
Requirements- Fluency in German and English; proficiency in additional languages is a plus.
- Experience in customer support, preferably in the real estate or related industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Familiarity with CRM systems and proficiency in standard office software.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Many Extras
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