Croatian Speaking Career Opportunities

24 hours ago

Athens, Attica, Greece beBeeCareer Full time
Customer Service Representative

We are seeking a Customer Service Representative to join our team in assisting platform members with their purchases. The ideal candidate will have excellent communication skills, be able to work effectively in a team environment and provide top-notch customer service.

This is an exciting opportunity to advance your career and develop strong experience and skills, while representing one of the biggest brands worldwide. You will be part of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

Key Responsibilities:

  • Be the primary point of contact for customer requests, representing Vinted.
  • Handle continuous communication via ticketing and chat with platform members regarding incidents, issues and questions.
  • Resolve common issues and answer questions self-reliantly based on tools, information, processes, and training provided by our client.
  • Escalate issues to internal and external stakeholders, depending on issue type and severity and according to documented escalation procedures.

Required Skills and Qualifications:

  • Excellent reading and writing skills in Croatian.
  • Good English reading and writing skills (B2+ level).
  • Strong interpersonal and communication skills.
  • Service-minded and empathetic, ability to independently support customers.
  • High proficiency using computers (typing, quickly navigating between various tools).
  • Comfortable working for a global company and in an international work environment.
  • Proven ability to work effectively in a team environment.
  • Customer Service experience is preferred.

Benefits:

  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process).
  • Competitive monthly salary + 2 extra salaries per year.
  • Refer-A-Friend: Bring your friends and receive great bonuses.
  • Health care benefits and numerous other discounts.
  • Full training by certified instructors.
  • Professional growth & development opportunities.
  • Special events as well as community & social responsibility initiatives.
  • Free online Greek language courses.
  • The opportunity to work for a Great Place to Work-Certified Company.

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