Career Opportunities as a Customer Service Representative
3 days ago
We are seeking a highly skilled Customer Support Specialist to join our team in Athens. As a key member of our Customer Experts team, you will provide exceptional customer support services in Urdu via inbound calls, emails or chatting for one of the biggest telecommunication companies in Greece.
As the first point of contact for all clients, you will proactively respond to customer queries that focus on all aspects of the customer experience in their program. You will maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
The ideal candidate will have excellent communication skills in Urdu (C1+ level), good Greek and English knowledge (B2+ level), exceptional communication & soft skills, as well as problem-solving skills. They will also be computer savvy, resourceful, able to multitask, willing and able to adapt to changes, and able to work independently and as a member of a team.
Key Responsibilities:- Provide customer support services in Urdu via inbound calls, emails or chatting.
- Act as the first point of contact for all clients, proactively responding to customer queries that focus on all aspects of the customer experience in their program.
- Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
- Excellent communication skills in Urdu (C1+ level).
- Good Greek and English knowledge (B2+ level).
- Exceptional communication & soft skills, as well as problem-solving skills.
- Computer knowledge/tech savviness.
- Resourceful, able in multitasking.
- Willing and able to adapt to changes.
- Able to work independently and as a member of a team.
- Competitive monthly salary + 2 extra salaries per year.
- Refer-A-Friend: Bring your friends and receive great bonuses.
- Health care benefits and numerous other discounts.
- Full training by certified instructors.
- Professional growth & development opportunities.
- Special events as well as community & social responsibility initiatives.
- Free online Greek language courses.
- State of the art premises, providing a great working environment with relaxing break areas.
- Work for a Great Place to Work-Certified Company that fosters diversity.
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