
Cloud Platform Customer Experts
1 day ago
You will be part of a dynamic team providing 24/7 help-desk support for users, helping them with their inquiries and technical issues via phone & email. As a customer expert, you will play a crucial role in building a better online user experience for millions of people worldwide.
The company is an American multinational offering cloud storage services, providing online backup & files synchronization solutions. You will have the opportunity to develop strong experience and skills, representing one of the biggest brands worldwide while working for a great place to work-certified company that fosters diversity.
Key Responsibilities:
- Provide 24/7 help-desk support via phone and email
- Follow company and client procedures and guidelines
- Be positive and proactive and have a desire for applying continuous improvement processes
- Exchange ideas and solutions with your colleagues
- Excellent writing & verbal communication skills in Portuguese
- Good technical troubleshooting & problem-solving skills
- Technical background & familiarity with technology trends
- Experience in customer service will be appreciated
- Positive attitude & team spirit
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process)
- Competitive monthly salary + 2 extra salaries per year
- Referral Program: Bring your friends and receive great bonuses
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
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