Customer Support Specialist for Online Travel Agency

2 days ago


Nea Penteli, Attica, Greece beBeeTravel Full time €45,000 - €55,000
Customer Support Specialist for Online Travel Agency

We are seeking a highly skilled Customer Support Specialist to join our team at an online travel agency. As a key member of our customer service team, you will be responsible for providing exceptional support to customers through various communication channels.

Job Responsibilities:
  • Handle incoming phone calls, messages, and emails from customers
  • Manage reservations, special requests, and complaints
  • Research travel options tailored to each customer's preferences
  • Modify reservations based on client needs
  • Process payments and travel cancellations
Requirements:
  • Excellent writing and verbal communication skills in Swedish
  • Good communication skills in English
  • Attention to detail
  • Good technical troubleshooting and problem-solving skills
  • Ability to handle unexpected changes
  • Experience in e-commerce is an asset
Benefits:
  • Competitive monthly salary
  • Referral program with great bonuses
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth and development opportunities
  • Special events and community social responsibility initiatives
  • Free online Greek language courses
  • State-of-the-art premises with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity


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