Danish Language Expert

Job Overview:
Are you a Danish language expert seeking a challenging career opportunity? This job posting is for a Customer Expert position with a top online travel agency that specializes in assisting individuals with booking travel plans.

The ideal candidate will be fluent in Danish and possess excellent communication skills. As a Customer Support Specialist, you will assist customers with booking travel arrangements, answer inquiries, and provide guidance on their dream destinations.

Your primary responsibilities will include handling incoming phone calls, messages, and emails from website users. You will also manage reservations, special requests, and complaints, as well as research travel options tailored to each customer's preferences. Additionally, you will modify reservations based on client needs, process payments, and handle travel cancelations.

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, or messaging platforms
• Manage customer reservations, special requests, and complaints
• Research and recommend travel options based on customer preferences
• Modify reservations to meet client needs
• Process customer payments and handle travel cancelations

Required Skills & Qualifications:

Excellent written and verbal communication skills in Danish are essential for this role. A good understanding of English is also necessary, as well as attention to detail and technical troubleshooting skills. The ability to handle unexpected changes and work under pressure is crucial. Experience in e-commerce is beneficial but not required.

Benefits:

This company offers a competitive salary, complete relocation support, and opportunities for professional growth and development. You will receive full training by certified instructors and have access to state-of-the-art premises. As a valued employee, you will be part of a diverse and inclusive team that fosters a positive work environment.

What We Offer:

• Competitive monthly salary
• Complete relocation support
• Professional growth & development opportunities
• Full training by certified instructors
• State-of-the-art premises

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