Turkish Speaking Expert for Customer Support
2 days ago
Are you passionate about the latest technology and gadgets? Do you have fluency in Turkish?
Work as a customer expert in Greece, supporting customers from Turkish speaking countries.
- Experience Level: Junior
- Total Years Experience: 0-5
- Job Languages: Turkish
TP Greece connects customers with top brands for more than 30 years. We represent leading global businesses, providing Customer Care, Sales & Technical Support services.
Join our team to follow a complete training by certified instructors and advance your career.
Key Responsibilities:- Communicate with customers via phone, chat & e-mail
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Provide troubleshooting for mobile devices (mobile phones, tablets & more)
- Assist customers to manage/secure their account & passwords
- Set-up repairs for hardware-related issues
- Escalate unresolved cases by contacting 2nd level support Interaction Experts
- Maintain high customer satisfaction
- Fluency in Turkish
- Advanced English knowledge
- Familiarity with iOS and/or MacOS, or comparable technology, is preferred
- Great communication skills
- Prior customer support experience would be an advantage
- Strong troubleshooting skills
- Complete relocation support to help you ease your move to Greece
- Competitive monthly salary + 2 extra salaries per year
- Refer-A-Friend: Bring your friends and receive great bonuses
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
- Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all
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