
Customer Support Administrator
2 days ago
Η εταιρεία ΗΡΩΝ ΕΝΕΡΓΕΙΑΚΗ Α.Ε. αναζητεί Customer Support Administrator
Περιγραφή θέσης
Ο/Η κάτοχος της θέσης, θα υποστηρίζει τις ενέργειες του Customer Support & θα είναι υπεύθυνος για:
Παρακολούθηση και διεκπεραίωση διαδικασιών εκπροσώπησης παροχών πελατών Ηλ. Ενέργειας
Επικοινωνία με τους αρμόδιους φορείς της αγοράς Ηλεκτρικής Ενέργειας και Φυσικού Αερίου για την πορεία των αιτημάτων και για ζητήματα τιμολόγησης.
Διεκπεραίωση της εξερχόμενης αλληλογραφίας
Διαχείριση Πλατφόρμας Αιτημάτων Προμηθευτών- ΘΑΛΗΣ- ΕΔΑ ΘΕΣ- ΕΔΑ ΑΤΤΙΚΗΣ -ΔΕΔΑ
Διαχείριση αιτημάτων πελατών από όλα τα κανάλια εξυπηρέτησης
Διαχείριση επιστροφών λογαριασμών και παρακολούθηση πορείας διανομής
Συμμετοχή σε νέες υλοποιήσεις - process improvement redesign
**Απαιτήσεις της θέσης**:
Προϋπηρεσία σε ανάλογη θέση
Επιθυμητό πτυχίο ΑΕΙ/ΤΕΙ
Καλή γνώση της αγγλικής γλώσσας
Πολύ καλή γνώση Η/Υ (MS Office, CRM)
Υπευθυνότητα, εχεμύθεια και συνέπεια
Προσανατολισμός στο αποτέλεσμα
Πνεύμα ομαδικότητας και συνεργασίας με άλλα τμήματα της εταιρείας
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