Reservations Manager

Reservations Manager  Location: Athens   Join a new movement in luxury, built by people with creativity, curiosity, and heart.   ORA Hospitality is introducing a new ultra-luxury hotel brand that’s redefining what modern hospitality feels like. With resorts opening soon in Egypt’s North Coast, Abu Dhabi, and Tunisia, alongside award-winning hotels Silversands Grenada and The Beach House in the Caribbean. We're creating a global collection built on style, substance, service and soul.  Our culture is shaped by imagination and insight, by a deep respect for people and place, and by the courage to do things differently.  Our first new property will open in Mykonos in Summer 2026, designed by the world-renowned Rockwell Group. Nestled in the bay of Kalo Livadi, it features 88 sea-view rooms and suites, five private villas, two signature restaurants, a world-class spa and wellness centre, and experiences designed for every generation, from sunrise yoga to golden-hour gatherings overlooking the Aegean Sea.  If you’re ready to grow with a brand that values creativity, collaboration, and curiosity, join our pre-opening team and be part of building something extraordinary, together.      What you will do  Oversee the reservations team in Athens and on-site, ensuring seamless guest booking experiences.  Develop and maintain SOPs for reservations processes and guest communication.  Collaborate with Sales, Revenue, and Operations to optimize room inventory and pricing.  Identify cross-selling opportunities to increase revenue from spa, F&B, and experiences.  Ensure all guest interactions reflect the resort’s luxury standards and personalized service.  Monitor booking trends, prepare forecasts, and contribute to strategic planning.  Support pre-opening activities including system setup, rate loading, and training.  Work closely with Revenue team to build Synxis reservation system and PMS (Opera), GDS systems  What you need to bring  Minimum 3 years of experience in a reservations leadership role, ideally in a luxury resort.  Experience in hotel pre-opening/opening is a plus.  Bachelor’s or Master’s Degree in Hotel Management, Tourism, or Economic Studies.  Proficient in Microsoft Office and hotel systems (PMS, Synxis, Extranets).  Willingness to travel within Greece.  Excellent command of the English language.  Excellent communication and guest service skills.  Strong leadership and team management abilities.  Commercial mindset with cross-selling and upselling capabilities.  Detail-oriented and organized.  Ability to collaborate across departments and drive results.  Analytical thinking and reporting skills.  What we offer  Competitive Compensation: Attractive salary package aligned with industry standards.  Career Experience: Opportunity to work with a newly established global hospitality brand.  Professional Growth: Ongoing training and development programs to support career advancement.        All applications will be handled with the utmost confidentiality and evaluated solely on professional qualifications and merit. Our company is an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace where every team member can thrive. Eligibility to work in Greece is a prerequisite for all applicants.