Italian-Speaking PMS Support Specialis

About the roleWe are seeking an experienced and tech-savvy fluent Italian-speaking Customer Support Specialist with prior hands-on experience in Hotel Property Management Systems (PMS) to join our Customer Support team in Athens, Thessaloniki and Rhodes offices. This role requires excellent communication skills in Italian (fluent/native level), as you will be in daily contact with Italian-speaking clients. Strong command of Greek and English is also required. You will play a key role in providing first-class support and engagement to our clients - hoteliers and accommodation providers - helping them use our products efficiently and effectively. Ideal candidates are customer-centric, courteous, positive, and detail-oriented, with strong problem-solving and organizational skills.If you've worked with cloud PMS tools and want to apply your knowledge in a dynamic travel tech environment, this is the role for you. It’s an excellent opportunity for professionals with a front office or reservations background who want to evolve their experience in a more dynamic and tech-focused direction, contributing directly to the success of our clients.Key Responsibilities  Act as the primary point of contact for PMS-related support inquiries. Guide clients through configuration and daily management of our Hotelizer PMS. Investigate and resolve technical issues related to PMS usage and integrations. Collaborate with technical teams to solve more complex problems. Conduct virtual client training sessions and contribute to improving onboarding materials. Log and analyze client feedback to improve service delivery and product functionality. Requirements Fluent/native-level proficiency in Italian (mandatory). Excellent command of Greek and English (both written and spoken). Prior experience using or supporting a Hotel PMS (e.g. Hotelizer, Protel, Opera, etc.). Solid knowledge of front-desk operations, reservations, and hotel systems. Previous experience in hospitality tech or hotel IT support is a strong plus. Very good computer skills and comfort with modern digital tools. Good communication skills, attention to detail, and an organized approach to work. A positive, team-oriented attitude and a desire to grow within a tech-focused environment. Benefits  Competitive compensation package. Meticulous onboarding and continuous professional development opportunities. A dynamic, collaborative environment with high-caliber professionals. Full-time, permanent year-round position with guaranteed paid time off, rest days, and established statutory benefits. A unique opportunity to become an expert in industry-leading hospitality technology. All applications will be considered under the terms and conditions of confidentiality in accordance with the regulations of personal data protection.