Danish Speaking Online Platform Support Agent

5 days ago

Greece Patrique Mercier Recruitment ES Full time

Join Patrique Mercier Recruitment ES as a Danish Speaking Online Platform Support Agent We are looking for an enthusiastic individual who is passionate about providing excellent customer service to Danish-speaking users on our online platform.

In this role, you will take on critical responsibilities that ensure our customers have a smooth experience. You will assist users by responding to inquiries, resolving technical issues, and helping them navigate the platform.

Your Responsibilities
  • Provide support to Danish-speaking customers via email and chat.
  • Diagnose technical issues and guide users toward effective solutions.
  • Help customers navigate the platform and utilize its features fully.
  • Maintain a comprehensive record of customer interactions for follow-up and quality assurance.
  • Work alongside the support team to enhance overall process efficiency and address complex challenges.
  • Engage in continuous learning about our products and best practices in customer support.
Requirements
  • Fluency in Danish (both spoken and written) is essential; knowledge of English is advantageous. Your nationality and native language should be clearly stated in your C.V. and/or Cover Letter.
  • Exceptional communication skills with a strong commitment to customer service.
  • Prior experience in online support or technical call centers is preferred.
  • Strong problem-solving abilities and a knack for troubleshooting.
  • Detail-oriented with strong organizational skills.
  • A friendly demeanor and a genuine passion for helping others.
  • A willingness to collaborate and grow with the team.
  • Ensure to indicate your nationality and native language in your C.V. and/or Cover Letter.
Benefits
  • · Private Health Insurance
  • · Training & Development
  • · Performance Bonus
  • · Extra Salaries Per Year
  • Fully Paid Training
  • · Fully Paid Relocation Package ( flight, transfer and 2 weeks hotel )
  • · Free Greek Lessons, discounts and other perks

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