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Consumer Engagement Services Specialist

2 weeks ago

Marousi, Attica, Greece Nestlé Full time €25,000 - €40,000 per year

Join us as Consumer Engagement Services Specialist and grow within a dynamic global team

Position summary

To be the voice of Nestlé, speaking to consumers and the voice of consumers, speaking back to Nestlé across all touchpoints. Is responsible to provide exceptional consumer experiences across contact ways and across Nestlé brands, focusing on building meaningful relationships with consumer, develop/maintain the brand reputation and gather valuable insights.

Position snapshot

Nestlé Head Office, Athens, Greece

Reporting to: Consumer Relations Manager

Contract: permanent

Hybrid way of working

A day in the life…

  • Respond to consumer inquiries and complaints across all touchpoints.
  • Protect, defend and promote brand and corporate reputation becoming a real brand ambassador, who drives consumer loyalty and engagement.
  • Ensure optimal consumer satisfaction by timely, effectively and accurately follows-up consumer cases across all contact channels, both traditional (telephone) and digital (e-mail, contact-us forms & social media).
  • Handle sensitive cases and assist in crisis management process.
  • Use sophisticated Contact Management platforms, to detect consumer concerns & issues and provide insights that trigger optimizations.
  • Share data analytics and efficient reporting with stakeholders to support business decisions.
  • Support continuous consumer service excellence by collaborating with Marketing, Operations, Communication & Corporate Affairs, Nutritionist, Quality Assurance.
  • Drive consumers' loyalty and advocacy through continuous personalized experiences.
  • Ensure 3rd party efficiency by monitoring performance, First Contact Resolution and updated Knowledge base.

What makes you successful

  • University degree in Business Administration, Marketing or Communication.
  • Master's degree would be considered as a plus.
  • 3-5 years of working experience in consumer-facing roles (including Community Management).
  • Digital literacy and proven experience in CRM tools, Power BI, Office.
  • Excellent communication skills oral and written, both in Greek and English, strong negotiation skills, self-motivated with positive attitude, insightful, service-oriented, stress resistant, accurate and data-driven.
  • Results focus, initiative, proactive cooperation.

Why you should apply

Enjoy the wide range of Nestlé benefits such as:

  • competitive salary & performance bonus
  • meal vouchers
  • comprehensive Pension, Health Care & Life Insurance programs
  • increased Parental leaves for both caregivers and Baby Support plan
  • Flexible Work policy
  • Wellbeing and Recognition days off
  • "Bring Your Pet At Work" & Pet Support plan
  • free car parking
  • in-house restaurant and mini market
  • participation to health and wellness activities and much more

Join the leading Food & Beverages company in the world with more than 93bio CHF sales and presence in 185 countries.

Engage with our people from all over the world and join exciting local or international projects and assignments, constantly pushing boundaries.

Take full advantage of unlimited development opportunities through an extensive physical, virtual and hybrid learning ecosystem, both at local and international level.

Your application journey

Join us on an exciting application journey Apply now and based on the role requirements, expect a first interview with our HR recruitment team, completion of two online assessments and a final interview with the hiring manager. If you are in the final shortlist, you will get the opportunity to showcase your skills through a live case study and panel discussion.

Nestlé embraces inclusive Hiring practices. In case you require any special assistance at any step of the in the interviewing process or have any questions, email:

Olivia, our A.I. assistant is here to help you with your interview scheduling, so keep an eye on your email and say "yes" to WhatsApp notifications.

Be a force for Good

At Nestlé, we touch millions of lives daily through our innovative products and dedicated work. Join a dynamic global team committed to creating a healthier future for individuals, families, and the planet. Experience a supportive workplace that values growth and inclusivity across 185 countries. We are proud to offer equal opportunities and uphold a culture free from harassment and discrimination, ensuring everyone feels valued and empowered to bring their authentic selves to work. This commitment starts with recruitment and continues to the end of the working relationship.