Spanish Online Content Support Specialist

2 weeks ago

Piraeus, Attica, Greece SkillMatch Solutions Full time €1,045,000 - €1,266,000 per year


Make a Difference: Be a Community Specialist

Do you thrive on helping others? Are you passionate about creating a positive online experience? If so, we want YOU on our team

About the Role:

Join our vibrant team of Community Specialists and play a vital role in shaping a safe and supportive online environment. In this exciting role, you'll be the heart and soul of our user support system, assisting our vast community with a variety of needs. You'll leverage your empathy, strong communication skills, and problem-solving abilities to:

  • Become an Expert: Immerse yourself in the world of our online platform and community standards. You'll gain in-depth knowledge to effectively resolve user inquiries and enforce our Terms of Use.
  • Advocate for Our Community: Be a champion for our users You'll investigate reported issues, respond to inquiries with empathy and accuracy, and strive to make our platform an enjoyable and safe space for everyone.
  • Data-Driven Solutions: Be a part of the solution You'll analyze user data and identify trends to continuously improve the user experience.
  • Think Outside the Box: Identify inefficiencies in workflows and suggest solutions to optimize our processes.

This is more than just a job; it's a chance to make a real impact You'll be instrumental in upholding our mission of connection and fostering a positive online environment.

What You'll Bring:

  • Passion for People: Strong interpersonal skills, exceptional verbal and written communication, and a genuine desire to help others are key.
  • Empathy Matters: The ability to connect with users on an emotional level and provide compassionate support is essential.
  • Problem-Solver Extraordinaire: You excel at critical thinking, investigating issues, and arriving at effective solutions.
  • Data Detective: You're comfortable analyzing data and identifying patterns to improve processes.
  • Platform Enthusiast: A strong understanding of our online platform and a genuine interest is a plus.

Minimum Requirements:

  • Language Skills: Fluency in Spanish and English
  • Analytical Mind: Minimum score on a mutually agreed-upon reasoning/analytical test
  • Education: Some degree of further education/college desirable (military experience may be considered)
  • Experience: Up to 1 year of experience in a Business Process Outsourcing (BPO) or similar environment
  • Cultural Awareness: High affinity for the social and political landscape of your designated market (critical for nuanced policy decisions)

What We Offer:

  • Relocation Assistance: We'll help you settle in with a 2-week hotel stay, flight ticket (within the EU), airport pickup, and real estate agency fee assistance (EU citizens with work permits or refugees with Certificate of Protection are eligible)
  • Compensation: 1,045 EUR gross monthly salary + 2 extra salaries
  • 160 EUR performance bonus
  • Predictable Schedule: Monday-Sunday, 7 am - 10 pm (schedule may vary)

Ready to Make a Difference?

If you're a passionate individual with a desire to help others and a knack for problem-solving, we encourage you to apply Join our team and be a part of something truly special.


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