Front office shift leader

6 days ago

Athens, Attica, Greece LOUIS HOTELS SA Full time €25,000 - €40,000 per year

Louis Hotels, one of the biggest hotel groups in Greece and Cyprus, is seeking to recruit an individual for its newest 5-star hotel 'King Jason Zante', in Zakynthos Island, member of Louis Hotels Exclusive Collection, for the below position:

Shift Leader

Main Responsibilities:

  • Oversee daily front desk operations ensuring service excellence and smooth workflow.

  • Support and guide reception team members, ensuring adherence to hotel standards and procedures.

  • Handle guest feedback, special requests, and service recovery cases efficiently.

  • Coordinate with other departments to ensure seamless guest experiences.

  • Assist with staff scheduling, training, and performance evaluations.

Qualifications:

  • Degree in Hospitality/Tourism.

  • 2 years' minimum experience as a Front Office Shift Leader in a hotel with similar high standards.

  • Excellent organizational and team management skills.

  • Excellent command of English language is essential; knowledge of a second foreign language will be considered as an asset.

  • Self-motivated, enthusiastic, guest oriented and with a hands-on operations management approach.

  • Excellent MS Office, PMS-Computer skills.

We offer:

  • Excellent opportunities for career progression.

  • Pleasant working environment.

  • Competitive salary.

All applications will be treated with strict confidentiality.

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