Guest Relations Team Leader

7 days ago

Corfu, Ionian Islands, Greece MarBella Collection Full time

Mar-Bella Collection: A family-owned group of four award winning five-star luxury hotels, dotted around the Ionian Sea in Greece & curated to suit the ever-changing needs of guests across different stages of their life. The iconic MarBella, perfect for families and multi-generational groups, the adults-only Nido, a Small Luxury Hotel of the World, and Avali, the latest addition to the Mar-Bella Collection portfolio are located on the island of Corfu. Elix is on the Ionian coast of mainland Greece and lays in a stunning location above Karavostasi beach between Parga and Syvota.

Mar-Bella Collectionis looking for a passionate  Guest Relations Supervisorto join the MarBella hotel team for 2026in Corfu.

  • Ensure guests are properly greeted upon their arrival

  • Ensure and provide flawless, upscale, professional and high-class guest service experiences

  • Report customer feedback and provide strategic direction to continuously improve overall rating
  • Respond to guests needs and anticipating their unstated ones
  • Promptly address guests' requests
  • Actively listen to and resolve complaints
  • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
  • Inform clients of services
  • Manage guest relations team to ensure we comply with all standards and operating procedures
Requirements

  • High School diploma, general education degree or international equivalent required. College degree preferred.

  • Proven work experience as Guest Relations in supervisory/management capacity in a luxury property required. Previous guest service and general computer experience preferred. Property Management Software experience preferred.

  • Language Skills: Excellent knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to listen to, read and/or write instructions, memos, short correspondences and messages. Second language preferred
  • Excellent communication and people skills. Good organizational and multitasking abilities.
  • Successfully manage stress, anxiety, and pressure associated with tight deadlines, heavy workload, and hotel emergency situations.
  • Detail Orientation.
  • A team player with a positive can-do attitude and a hands-on, results-driven approach
Benefits
  • Competitive compensation package
  • On-going training opportunities
  • Accommodation ( if necessary)
  • Meals within the premises
  • Working uniform (and its cleaning)

Join us and become part of Mar-Bella Collection Family.

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