Remote Croatian-Speaking Junioe Customer Support

1 week ago

Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time €15,000 - €25,000 per year


Croatian-Speaking Customer Support Specialist

Location: Athens, Greece (Remote)

Working Hours: 09:00 – 19:00, Monday to Sunday (rotational shifts)

Contract: Permanent, Full-Time (40 hours/week)

About the Role

We are seeking a Croatian-speaking Customer Support Specialist to join an international service team based in Athens. In this role, you will support customers via phone, chat, and email, providing professional and friendly assistance, resolving inquiries, and ensuring customer satisfaction.

This is an exciting opportunity to join a globally recognized company, receive full support and training, and grow in a multicultural environment.

Key Responsibilities

  • Provide customer support in Croatian and English

  • Handle inquiries via phone, email, and live chat

  • Troubleshoot issues and provide accurate information

  • Ensure a high level of customer satisfaction

  • Maintain detailed and accurate customer records

  • Collaborate with internal departments to resolve cases efficiently

Requirements

Native or Fluent Croatian

Good command of English

Strong communication and interpersonal skills

Customer-service mindset & problem-solving ability

Ability to work rotational shifts including weekends

Comfortable working in a fast-paced environment

Benefits

  • 14 salaries per year

    (12 monthly + Easter bonus + Summer & Christmas split bonus)

  • Private Health & Life insurance

  • Performance bonus (as per project policy)

  • 25 days annual leave

  • €50 meal voucher per month

  • Fully paid training & continuous learning opportunities

  • Supportive international work culture

Contract & Work Model

  • Permanent contract

  • Remote role based in Athens

  • 40 hours/week (8 hours/day, 5 days/week)


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