Service Manager

5 days ago

Athens, Attica, Greece Uni Systems Full time

Our UniQue Managed Services Department is growing and we are looking for a Service Manager to join us.

What will you be bringing to the team?

  • Manage and report on service management processes (Incident Management, Problem Management, etc.).
  • Manage and report team progress related to the work efforts of all responsible areas
  • Coordinate tasks and drive actions across teams within a consortium and with external partners in a multinational/global environment.
  • Apply Service and project management skills to lead incidents and problem tickets resolution.
  • Oversee and govern support activities performed by managed service providers and other vendor resources.
  • Manage high priority incidents and systems issues. If required, assist the team in troubleshooting and diagnosing problems and engage other internal and external resources to ensure timely resolution. Communicate with customer business users and executive stakeholders, providing status updates on issues and resolution plans.
  • Coordinate and prepare project/service management activities, ensure that all project/service targets, goals and deadlines are met
  • Evaluate potential risk in project/service
  • Ensure the smooth communication with the clients, build trust relationships and follow up to identify areas of improvement
  • Act as point of contact and communicate project/service status to all parties
  • Monitor client service on a daily basis (technical accuracy and response times)
  • Produce monthly reports for the service level against SLA's, evaluate team's performance against KPIs
  • Ensure high quality client support by using ITIL best practices
  • Participate in Presales activities

What do you need to succeed in this position?

  • University/College degree in Computer Science, Information Technology or other relevant discipline
  • 3+ years of experience as a technical resource in ICT field.
  • 3+ years of working experience in the design, operation and management of ICT services preferably based on a known ITSM Platform
  • 2+ years of experience in managing team (either as Project Manager or as Team Leader/Manager)
  • Excellent knowledge of English language (written and verbal)
  • Professional certifications (ITIL foundation, ITIL Intermediate, ITIL expert, PMP, PRINCE2, SixSigma, etc)
  • Availability/flexibility to travel abroad
  • Fulfilled military obligations (for male candidates)

What are we offering to our UniQue IT people?

  • People-first approach and open environment to express your ideas
  • Ticket restaurant – meal vouchers
  • Corporate laptop and equipment
  • Corporate mobile phone subscription
  • Work-life balance and a hybrid #li-hybrid work model
  • Health and insurance plan for you and your family members
  • Employee consulting and guidance support by Hellas EAP
  • Continuous training and certifications
  • Discounts on the services and products of our Group's companies
  • Gift vouchers for major life milestones
  • Special work schedule on summer Fridays and your birthday

  • Service Manager

    2 weeks ago

    Athens, Attica, Greece Uni Systems Full time €60,000 - €80,000 per year

    Our UniQue Managed Services Department is growing and we are looking for a Service Manager to join us.What will you be bringing to the team?Manage and report on service management processes (Incident Management, Problem Management, etc.).Manage and report team progress related to the work efforts of all responsible areasCoordinate tasks and drive actions...

  • Service Manager

    5 days ago

    Athens, Attica, Greece Uni Systems Full time

    Our UniQue Managed Services Department is growing and we are looking for a Service Manager to join us.What will you be bringing to the team?Manage and report on service management processes (Incident Management, Problem Management, etc.). Manage and report team progress related to the work efforts of all responsible areas Coordinate tasks and drive actions...

  • IT Service Manager

    2 weeks ago

    Athens, Attica, Greece Qualco Full time €45,000 - €90,000 per year

    At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic...

  • IT Service Manager

    3 days ago

    Athens, Attica, Greece QUALCO Full time

    At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic...

  • Service Manager

    18 hours ago

    Athens, Attica, Greece QUALCO Full time

    At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic...

  • Service Manager

    1 week ago

    Athens, Attica, Greece Power Factors Full time €40,000 - €80,000 per year

    ABOUT POWER FACTORSPower Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive and widely deployed renewable energy management suites (REMS) in the market. With over 300 GW of wind, solar, and energy storage assets managed worldwide across more than 600 customers and 18,000 sites, Power...

  • Service Manager

    1 week ago

    Athens, Attica, Greece Power Factors Full time €60,000 - €80,000 per year

    ABOUT POWER FACTORS Power Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive and widely deployed renewable energy management suites (REMS) in the market. With over 300 GW of wind, solar, and energy storage assets managed worldwide across more than 600 customers and 18,000 sites,...

  • Service Delivery Manager

    1 week ago

    Athens, Attica, Greece Performance Technologies Full time €600,000 - €1,000,000 per year

    We are looking for a Senior Services Delivery Manager who will be responsible for ensuring the efficient delivery of services to clients, managing overall delivery commitments, and leading escalation management. This role requires someone who can promote customer satisfaction through proactive issue management and act as the principal contact for handling...

  • IT Service Management Analyst

    5 days ago

    Athens, Attica, Greece DGH Recruitment Full time

    IT Service Management Analyst - Athens - PermanentA fantastic opportunity has arisen for an IT Service Management Analyst to join our Greece based law firm on a permanent basis.Key Responsibilities• Working collaboratively with the team, analysing historic data to identify underlying trends and initiating proactive problem management activity• Identify...

  • Service Manager Corfu

    2 weeks ago

    Athens, Attica, Greece LOUIS HOTELS SA Full time €25,000 - €40,000 per year

    Louis Hotels, one of the biggest hotel groups in Cyprus and Greece, is seeking to recruit an ideal candidate for the Corfu Island:Service ManagerMain Responsibilities:Handling customer complaints or concerns quickly and professionally to maintain good customer relationships.Assisting with or performing administrative tasks, such as managing and updating...