Service Manager

ABOUT POWER FACTORS

Power Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive and widely deployed renewable energy management suites (REMS) in the market. With over 300 GW of wind, solar, and energy storage assets managed worldwide across more than 600 customers and 18,000 sites, Power Factors manages 25% of the world's renewable energy data.

Power Factors' Unity REMS supports the entire energy value chain, from monitoring and controls to market analytics. The company's suite of open, data-driven applications empowers renewable energy stakeholders to collaborate, automate critical workflows, and make more informed decisions to maximize asset returns. Energy stakeholders receive end-to-end support, including solutions for SCADA & PPC, centralized monitoring, performance management, commercial asset management, and field service management.

With deep domain expertise, AI-powered insights are delivered at scale so businesses can optimize assets, unlock growth, and make smarter decisions as the world rapidly transitions to clean energy. Power Factors fights climate change with code.

* Outside China and India 

ABOUT THE ROLE

We're seeking a proactive Program Manager to join our ITSM team and play a vital role in ensuring the smooth and efficient delivery of our services to on-premises SCADA customers. 

WHAT YOU WILL BE DOING 

• Service Delivery Management: Oversee and schedule the timely delivery of planned services, including software and firmware updates for Unity, operating systems, and network devices, ensuring minimal disruption to our on-premises customers. 
• License and Handover Management: Manage software and hardware license subscriptions, ensuring accurate tracking and efficient client handovers. 
• Change Request Management: Plan and coordinate change requests for commissioned projects, collaborating effectively with professional services teams. 
• Security Audit Coordination: Coordinate and communicate with customers and internal cybersecurity teams to facilitate the execution of security audits, ensuring compliance and addressing any potential vulnerabilities. 
• Client Relationship Management: Maintain an up-to-date and accurate list of client contacts for each delivered project, fostering strong client relationships. 
• Operational Scheduling: Interface directly with customers to schedule planned operations, ensuring clear communication and alignment with their needs. 
• Internal Coordination: Actively participate in internal work-scheduling meetings, contributing to the efficient allocation of resources and prioritization of tasks. 
• SLO Monitoring: Monitor SLOs (Service Level Objectives) of the services we deliver, ensuring that service performance meets agreed-upon targets. 
• Documentation Maintenance: Maintain needed documentation for providing services, including contact persons, site access procedures, and other relevant information. 

WHAT YOU WILL NEED TO BE SUCCESSFUL 

We believe you enjoy working in a purpose-driven organization and that you thrive in an environment where you need to find creative solutions to challenging problems in a fast-changing context. This also means that you are effective at managing multiple tasks of varying complexities, work well under pressure, and are driven by continuous learning and growth. Specifically, we are looking for someone with the following toolbox:

• Strong and articulate communicator with a positive and professional attitude.
• Exceptional organizational skills with a demonstrated ability to excel in structured, process-driven environments.
• Committed to data-driven decision-making, with a focus on facts, analysis, and objective reasoning over external influence.
• Proven ability to effectively manage unexpected requests while safeguarding team resources and maintaining alignment with project objectives.
• Driven to deeply understand project requirements, including the underlying objectives and customer value, to ensure informed and impactful decision-making.

Required qualifications:

• Familiarity of fundamental networking and IT concepts 
• Familiarity with ITIL and/or ISO20000 

LIFE @ POWER FACTORS

We are an agile software development company – big enough to make an impact, but small enough to move quickly and execute in a growing industry. We are a team of bold and ingenious talents driven by results. We are passionate about making the world a better place. We seek fierce and humble people to help us achieve our ambitious plan.

WHY JOIN US

By joining the Power Factors team, you'll be part of a dynamic group of innovative and driven individuals dedicated to making a positive impact. Every day, your work will directly contribute to advancing clean energy solutions and supporting global sustainability initiatives. Our culture runs deep and shows up in how we work together - committed, conscientious and collaborative. With many opportunities for professional growth, Power Factors is here to support your development as we lead the charge in transforming the energy industry. 

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Power Factors is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.