Front Office Manager for Season '24-'25

3 days ago

Corfu, Ionian Islands, Greece ELLA RESORTS Full time €42,000 - €55,000 per year

Ella Resorts is a newly established hospitality management company, boasting a collection of eco-chic hospitality properties. In 2024, Ella Resorts will be operating a portfolio of 7 lifestyle & family resorts on the islands of Rhodes, Corfu & Crete, offering exceptional quality and service excellence. In order to support our rapid growth we are seeking to hire an experienced and visionary Front Office Manager.

Position Summary

Our new Front Office Manager will be the ambassador of our FO Service Excellence Culture at our fully renovated resort in Corfu, opening its doors for the season 2025. She/he will be responsible for supervising and developing the FO Team, and providing high quality services and memorable experiences to our guests. This is a great opportunity for someone who aspires to develop her/himself and become part of an innovative and vibrant team of hospitality professionals who aim high

The Front Office Manager primarily will be responsible for the day-to-day operations of the front office team. The ideal candidate will assure guest service standards are being applied consistently while remaining in compliance with all hotel and department policies and procedures.

Scope

  • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
  • Maintains complete knowledge of and comply with all departmental policies, service procedures, and standards
  • Supervises daily shift processes ensuring all team members adhere to standard operating procedures
  • Trains, directs the work of front office employees, resolves issues/problems and coaches the front desk team members to ensure a quality operation
  • Resolves customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
  • Allocates rooms to expected arrivals after checking the guests' preferences and special requests
  • Prepares and adjusts weekly work schedules in accordance with staffing guidelines and labor forecasts
  • Conducts pre-shift meetings with associates and review all information pertinent to the day's business
  • Conducts department meetings with team to drive associate engagement
  • Inspects grooming and attire of associates, rectifies any deficiencies
  • Ensures safety by following guest check in and security procedures
  • Ensures that standards are maintained at a superior level daily
Requirements
  • Three or more years working experience in a similar role in the luxury hospitality sector (5* Hotels). Protel experience preferred.
  • Degree / Diploma in Hospitality/Tourism
  • Excellent knowledge of English language
  • A second language (French, German, Russian, or Italian) will be considered as a plus

Position Attributes

  • Flexibility to respond to a range of different work situations
  • Passion for delivering exceptional levels of guest service
  • Negotiation and excellent Communication skills
  • Pleasant personality, customer oriented
Benefits
  • Competitive remuneration package & benefits
  • Career advancement in a fast growing organization
  • Continuous learning & development within a transparent & inclusive working environment
  • Collaborative working environment
  • Accommodation & meals

Ella Resorts are dedicated in providing exceptional guest experiences across its brand and our amazing Team members are at the heart of it.

Join us today to build our future together.

All applications will be acknowledged and treated as strictly confidential.

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