Front Desk Receptionist

4 days ago

Corfu, Ionian Islands, Greece MarBella Collection Full time €45,000 - €55,000 per year

Mar-Bella Collection: A family-owned group of four award winning five-star luxury hotels, dotted around the Ionian Sea in Greece & curated to suit the ever-changing needs of guests across different stages of their life. The iconic MarBella, perfect for families and multi-generational groups, the adults-only Nido, a Small Luxury Hotel of the World, and Avali, the latest addition to the Mar-Bella Collection portfolio are located on the island of Corfu. Elix is on the Ionian coast of mainland Greece and lays in a stunning location above Karavostasi beach between Parga and Syvota.

Mar-Bella Collection is looking for a passionate Front Desk Receptionist to join the Avali hotel team for 2025in Corfu.

Duties & Responsibilities

  • Greet and welcome guests upon their arrival and assign rooms
  • Perform all check-in and check-out tasks
  • Register guests collecting necessary
  • Answer, screen and forward incoming phone calls
  • Provide information about the hotel, available rooms, rates and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Liaise with the housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
  • Receive, sort, and distribute daily mail/deliveries
  • Ensure reception area is tidy and presentable, with all necessary stationery and material
  • Maintain back-office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
  • Control the front office supplies and keep inventory of stock

Skills

  • Customer service attitude
  • Organizational skills

  • Written and verbal communication skills

  • Outgoing personality

  • Multitasking and prioritizing
  • Problem-solving
  • Ability to work under pressure
  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel PMS, like Fidelio and Opera
  • Excellent verbal and written command of Greek and English language
  • Additional language knowledge would be consider an extra asset (German /French / Russian
  • Familiarity with Microsoft Office.
  • Degree in hotel management is a plus
Requirements
  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel PMS, like Fidelio or Opera
  • Excellent verbal and written command of Greek and English language
  • Additional language knowledge would be consider an extra asset (German /French / Russian
  • Familiarity with Microsoft Office.
  • Degree in hotel management is a plus
Benefits
  • Competitive remuneration package
  • Dynamic & highly professional environment
  • Career development opportunities
  • Shared room accommodation & meal plan provided

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